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Refund & Returns Policy


Goods must be returned within 14 days of receipt unused, in perfect condition and in original packaging. Carriage of replacement items may be at buyers cost. Due to strict hygiene regulations the Seller cannot accept return of scissors, clippers, razors and any other items that have been used or other items returned in an unacceptable condition, except if the goods are faulty. Goods returned which have been damaged due to poor packaging by the Buyer will not be credited in full. The return of any unwanted items must be made by a traceable method and the refund will incur a 10% handling charge. Your Statutory Rights are not affected. Also note all Balmain goods cannot be exchanged or refunded.

WorldPay additional information:

When you make a refund, the Payment Service does various checks to ensure that the financial institution accepts refund instructions and that the amount to be refunded is still available for that payment. If it is, the refund request is scheduled and sent to the appropriate financial institution. You will usually receive the refund amount you requested within 5 working days, however, you should note that a refund may take as much as 3-6 weeks to be processed depending on the acquirer.

Faulty, incorrect or undelivered goods

We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect or damaged goods are received (or where goods you expected to arrive haven't) please inform us by email within 48 hours of delivery to info@gilmor.co.uk. We’ll arrange a collection of the goods (at our cost) and send out replacements as soon as possible. If it is more convenient for you to send the goods back to us, let us know and send to the address below (refunds cannot be processed in-store) using recorded delivery and we’ll reimburse you the cost of this.

Gilmor Hair & Beauty Newport Ltd
1B Enterprise Way
South Wales
NP20 2AQ

Shortages & Damages:

Goods must be inspected on receipt and all claims for shortages or damages must be made by the Buyer to the Seller within 24 hours of receipt of the goods and confirmed via e-mail within 24 hours.