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Our help centre...

An incorrect item has arrived. What can I do?

Our excellent rate of perfectly picked orders makes us proud.

However, if there happens to be an occasion in which we send out an incorrect item, please let us know by sending an email over to including the following:

  • Your name and order number.
  • The incorrect item(s) received and the item(s) expected.
  • Attach clear photos of the incorrect item(s) received.

  • As soon as we have investigated why you have received an incorrect item we will respond with the most appropriate resolution.

    Need further assistance? Give us a message!

    We endeavor to respond to you within 24-48 hours. During our normal working hours (Monday - Friday).


    From our humble beginnings with only a small shop and a van, we have grown into the largest independent hair and beauty supplier in Wales.

    We have continued to grow through our commitment to keep up to date with the latest innovative products and market trends.


     Unit 1A Enterprise Way
    Great Britain, NP20 2AQ

     Support available
    during working hours

     Free Worldwide Shipping
    on all orders.

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