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Our help centre...

An item has arrived damaged. What steps do I take?

We take extra care in making sure orders arriving safely and securely packaged.

In the unlikely event of an order arriving damaged, please report this by sending an email to including the following:

  • Your name, order number and the name of the damaged item(s).
  • A description of the damage to the item(s).
  • Attach 1 or more clear photos of the damage.

  • Although damage has been caused please do not dispose of any item(s) or packaging as we endeavour to investigate this issue and resolve it for you as soon as possible.

    Need further assistance? Give us a message!

    We endeavor to respond to you within 24-48 hours. During our normal working hours (Monday - Friday).


    From our humble beginnings with only a small shop and a van, we have grown into the largest independent hair and beauty supplier in Wales.

    We have continued to grow through our commitment to keep up to date with the latest innovative products and market trends.


     Unit 1A Enterprise Way
    Great Britain, NP20 2AQ

     Support available
    during working hours

     Free Worldwide Shipping
    on all orders.


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