My order is missing an item. What can I do?

Usually if an item is missing from an order it is due to an out of stock refund or an item that will be to follow.

If there are any stock related problems, an email will be sent out you from our customer services team before your order is despatched.

Please check your included invoice carefully as this will state whether an item has been refunded or is to follow. If you wish to cancel any outstanding item(s) please contact us using the form below.

Please make sure to double check that small items have not been caught up within packaging.

If you have noticed any tampering to the outside of the packaging please do not sign for the parcel. If it has been left while you were out please take photos of this and send them over to

Need further assistance? Give us a message!

We endeavor to respond to you within 24-48 hours. During our normal working hours (Monday - Friday).


From our humble beginnings with only a small shop and a van, we have grown into the largest independent hair and beauty supplier in Wales.

We have continued to grow through our commitment to keep up to date with the latest innovative products and market trends.


 Unit 1A Enterprise Way
Great Britain, NP20 2AQ

 Support available
during working hours

 Free Worldwide Shipping
on all orders.