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Privacy Policy

We are Gilmor Hair & Beauty Limited (“We”) and we are committed to safeguarding your privacy. The aim of this Privacy Statement is to explain to you in plain language what personal information or we collect from you and why, how we handle and protect personal information, and how to exercise your privacy rights and choices.

This policy (and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following to understand our views and practices regarding your personal data, how we will treat it and the cookies that we use.

We use cookies on our website. As those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

By providing us with your personal information, you agree and consent to its transfer, processing, use and disclosure as outlined in this privacy policy. This policy does not apply to data you place on any publicly accessible page. For example, when you submit a product review.

You may contact us with any questions you may have in respect of this Privacy Policy or your personal information by contacting the Gilmor Hair & Beauty privacy officer via email: or by mail; Gilmor Hair & Beauty Limited, 1B Enterprise Way, Newport, NP20 2AQ. This policy is effective from 25th May 2018.

What personal data do we collect?

Information you give us. This is information about you that you give us by filling in forms on our site by corresponding with us by phone, e-mail or otherwise. When you shop on our website it includes personal information such as your name, email address, phone number, invoice/delivery addresses and the IP address used to connect your computer to the internet are collected by us.

Information we collect about you. With each site visit we automatically collect the following technical information, including electronic device used, such as the make and model, operating system, internet browser and also which pages of the site are visited and for how long.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser).

We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

How do we process the data?

Your data will be collect and processed with regards to Processing and delivering of orders. (if you have opted in to receive marketing names, email addresses, contact numbers, postal addresses may also be used to send you marketing communications). Clear instructions on how to opt-out of these communications are included in any email marketing we may send out.

Who will process this data?

All personal data is stored on secure servers.

Personal data is stored on secure servers. We may share this information with third party service providers such as courier companies delivering orders, mailing companies sending postal mail, email service providers sending emails and texts (SMS) and payment service providers processing payments.

We may also share certain data including email addresses (if you are opted in to receive emails from us) with third party social media platforms in order to show you targeted ads when you visit them. Third parties such as Google use cookies to store browsing behaviour data, which enables us to use their remarketing services. Please refer to our cookie policy for more information.


Why are we processing this data?

We require this information to process and fulfil your order, it also helps us to ensure that content on our sites is presented in the best way for you and the electronic device used to access the content. To send you information regarding our products, services or news on upcoming education courses or events (if requested by you), protect you and us against fraud and to notify you about changes to our service.

When will this data be processed?

This data will be processed when your order is picked, packed and dispatched by one of our branches, or if you enter a competition or free prize draw. It will also be used every time we send a marketing communication, if you have opted in and the communication is deemed by us to be relevant to you.

Any user specific browsing data will be retained for 1 month after you last visited our site, after which time it will be deleted.

Unsubscribing from marketing communications

All marketing emails we send out have clear instructions to unsubscribe from any further communications.

Right to access your data

You have the right to request a copy of the data we hold about you, or to have your data erased in certain circumstances. Please contact us if you’d like to request this. Please note that depending on your interactions with us, some data may need to be retained due to legal requirements.

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